Peralta Benefits Information Center
 
 

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Description of EAP Benefits

IT’S ABOUT YOU!
An EAP is a service designed to help you manage life’s challenges. The following services, paid for by Peralta Community College District, are available to eligible members.

CLINICAL SUPPORT
Call your EAP anytime for help with a wide range of emotional health, family and work issues, including:

  • Marriage, relationship and family problems
  • Domestic violence
  • Alcohol and drug dependency 
  • Stress and anxiety
  • Depression
  • Grief and loss

There are three ways MHN delivers clinical support:

1. Face-to-face counseling – In-person sessions with an MHN network provider
2. Telephonic consultations – For maximum convenience and anonymity
3. Web-video consultations – Convenient and easy, but with a more personal touch than traditional telephonic

WORK & LIFE SERVICES
Your EAP also features services to help you balance work and life and take care of all kinds of chores and challenges. Telephonic consultations are available in the following areas:*

Childcare and eldercare assistance – Needs assessment plus referrals to childcare and eldercare providers
Financial services – Budgeting, credit and financial guidance (investment advice, loans and bill payments not included), retirement planning and assistance with tax issues
Legal services – Telephonic or face-to-face consultations for issues relating to civil, consumer, personal and family law, financial matters, business law, real estate, estate plan¬ning and more (excluding disputes or actions between you and your employer/insurer or MHN)
Identity theft recovery services – Information on ID theft prevention, plus an ID theft¬ emergency response kit and help from a fraud resolution specialist if you are victimized
Daily living services – Referrals to consultants and businesses that can help with everyday errands, travel, event planning and more (does not cover the cost nor guarantee delivery of vendors’ services)

ONLINE MEMBER SERVICES
MHN’s EAP member website features a wide range of tools and information to help you take charge of your wellbeing and simplify your life. From the comfort and convenience of your own computer, you can:

  • View your online and offline EAP benefits
  • Search for an MHN counselor and get a referral
  • Ask an MHN expert an emotional health question
  • Take MHN’s new and improved health risk assessment
  • Access self-help programs for stress, weight management, nutrition, fitness and smoking cessation
  • Find articles on emotional health, health and fitness, financial and legal issues and more
  • Access helpful tips, tools and calculators to help you with finances, legal issues and retirement planning
  • Access current and previous issues of Member Matters, MHN’s monthly online news¬letter about health, wellness and work-life balance
  • Search MHN’s online childcare and eldercare directories

To access these services, go to: www.members.mhn.com and register with the access code:  peralta
For a referral to a counselor, you will be prompted to supply additional information.

LANGUAGE ASSISTANCE
When you call MHN, free interpretation services are avail¬able in over 170 languages. MHN also contracts with a vendor who can physically attend appointments with you, at no cost, if you need help communicating with doctors or other providers.
¡Hablamos su idioma! Cuando llame a MHN, podrá usar nuestros servicios de interpre¬tación gratuitos en más de 170 idiomas. Además, contamos con proveedores contrat¬ados que pueden asistir en persona a las citas con usted, sin cargo alguno, en caso de que necesite ayuda para comunicarse con los médicos u otros proveedores.

* Please note that the product features offered under your plan may vary from those described above. Please consult MHN, your benefits manager or your benefits documentation (such as an Evidence of Coverage booklet or Summary Plan Description) for detailed product and employee/dependent eligibility information.
Need help?
Call toll-free, 24 hours a day, seven days a week: 1 (800) 535-4985
TDD: (800) 327-0801
On-line: www.members.mhn.com access code:  peralta
Eligible members are entitled to as many telephonic (traditional voice or web-video) consultations as needs warrant, and 7 face-to-face clinical consultations per incident, per benefit period.
     

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